Privacy Statement 

We recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which JUMPtec operates. This Privacy Statement describes JUMPtec's general privacy practices that apply to personal information we collect, use and share about consumers and other individuals within our clients, business partners, suppliers and other organizations with which JUMPtec has or contemplates a business relationship. 

General Information about the controller  

JUMPtec GmbH 
Brunnwisenstraße 16 
94469 Deggendorf 
Germany 

Managing Directors: Friedrich Krauss, Peter Müller 

If you have a question related to this Privacy Statement, please contact us by using  

privacy@jumptec.com

Your message will be forwarded to the appropriate member of JUMPtec's Data Privacy Team, such as local data protection officers. 

JUMPtec is not the controller in situations such as (i) personal data is processed in connection with a contractual relationship, or with entering into a contractual relationship with a specific JUMPtec subsidiary. In this case the controller of personal data is the JUMPtec contracting company, which is the legal entity with which you or your employer have, or will have, the contract; and (ii) personal data collected on the physical site or location of a JUMPtec subsidiary. In such a case that specific subsidiary is the controller of the personal data. 

Where a JUMPtec subsidiary controls (not established in the European Economic Area) is required to appoint a legal representative in the EEA, the representative for all such cases is JUMPtec GmbH. 

GENERAL INFORMATION ON THE DATA PROCESSING 

Basis for the Processing 

We may process personal data relating to you if one of the following applies: 

In any case, we will gladly help you to clarify the specific legal basis that applies to a specific processing. 

Purpose for the processing of personal data 

We may collect your personal information as an individual for various purposes, such as the following: 

When you contact us - online or offline - in connection with a request for information and/or marketing material, to order a product or service, to provide you with support, we collect information necessary to fulfill your request and provide you with our services as requested by you.  For instance, we collect your name and contact information, details about your request and your agreement with us and if applicable, the delivery and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes and in connection with our relationship with you. For ordering of most services and products we require you to have registered at JUMPtec Customer Section, JUMPtec or Partner Portal in which case you need to provide us with your name, email address, address, country location and other information related to your order. 

If you request something from JUMPtec, for example, a product or service, a callback, or specific marketing materials, we will use the personal data you provide to fulfill your request. To help us do this, we may share information with JUMPtec's business partners if needed, as e.g. financial institutions, shipping companies, postal or government authorities, such as customs authorities, involved in fulfillment. We will retain your information for potential future interactions with you and will use the information solely for identifying you as one of our business partner and for staying in touch with you. We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix. We may combine your information with information from other interactions with you to provide you with more valuable suggestions in relation to product support. We may also contact you as part of our customer satisfaction surveys or for market research purposes.   

In the course of providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on the products. This data may contain information about you, your organization's employees, customers, partners, or suppliers. This Privacy Statement does not apply to our access to or handling of this personal information; the conditions regarding the handling and processing of this data is covered by a specific data processing agreement, which must be concluded between you and JUMPtec in such a case. If you notice, that such an agreement is needed between your company and us, please don’t hesitate to contact us. 

Where we reference that we use your personal information in connection with a request, order, transaction or agreement (or preparing for the same), or to provide you with services that you requested (such as a website), we do this because it is necessary for the performance of an agreement with you. Where we reference that we use your personal information in relation to marketing, improvement or development of our products or services, for reasons of safety and security, or regulatory requirements other than in connection with your agreement or request, we do this on the basis of our or a third party’s legitimate interests, or with your consent. 
  

When entering our website, or using an online service, we will record information necessary to provide you with access, for the operation of the website and for us to comply with security and legal requirements in relation to operating our site, such as passwords, IP address and browser settings. We also collect information about your activities during your visit in order to personalize your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our websites, products and services. For more details, please see below chapter “SPECIFIC INFORMATION ABOUT THE WEBSITE”. 
  

JUMPtec may provide social computing tools on some of its websites to enable online sharing and collaboration among members who have registered to use them. These include forums, wikis, blogs and other social media platforms. These applications and tools may also include supplemental privacy statements with specific information about collection and handling practices. Read those supplemental statements to understand what the tools and applications may do. Any content you post, such as pictures, information, opinions, or any other type of personal information that you make available to other participants on these social platforms or applications, is not subject to this Privacy Statement. 
  

In connection with a job application or inquiry, whether advertised on a JUMPtec website or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout JUMPtec in order to address your inquiry or consider you for employment purposes. 
  

In connection with your employment, you may provide us with information about yourself, such as a resume. We use all necessary data communicated for contract execution and if necessary, additional data for processing solely on the basis of your express consent or a prevailing interest does exist. We may use this information throughout the employment period and store the personal data thereafter solely as long as required by law (usually 10 years). External service providers or other contractors, that we hire to support us with taxes, company cars or staff training, may have access to your personal data. 

Sharing of Personal Information 

As a global operating organization offering a wide range of products and services, with business processes, management structures and technical systems that cross borders, JUMPtec has implemented global policies, along with standards and procedures, for consistent protection of personal information. As a global company, we may share information about you with our subsidiaries world-wide and transfer it to countries in the world where we do business in accordance with this Privacy Statement. Between JUMPtec controlled subsidiaries we only grant access to personal information on a need-to-know basis, necessary for the purposes for which such access is granted. When selecting our suppliers and partners, we take into account their data handling processes. If JUMPtec decides to sell, buy, merge or otherwise reorganize businesses in some countries, such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is JUMPtec's practice to require appropriate protection for personal information in these types of transactions. Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your personal information to protect the rights or property of JUMPtec, our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected. 

International Transfers 

The Personal data is processed at our operating offices of the JUMPtec and in any other places where the parties involved in the processing are located. The international footprint of JUMPtec involves transfers of personal information between different subsidiaries, as well as to third parties located in the countries where we do business. Some countries have implemented transfer restrictions for personal information, in connection with which JUMPtec takes various measures, including: where required, JUMPtec implements Standard Contractual Clauses approved by the EU Commission, or similar contractual clauses in other jurisdictions. This may also include transfers to suppliers or other third parties, if any. You can request a copy of the EU Standard Contractual Clauses. 

Retention Period 

We will not retain personal information longer than necessary to fulfill the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defense of legal claims in the countries where we do business. Because the circumstances may vary depending on the context and the services, the information provided in a specific notice may provide more detailed information on applicable retention terms. We may be allowed to retain Personal data for a longer period whenever you have given consent to such processing, as long as such consent is not withdrawn. E.g.: 

Your registration information for JUMPtec Customer Section will be retained for as long as your account is active. If you wish to request that we no longer use your registration information to provide you services, please contact us. 

Your job application will be stored for the period of the application process and will be deleted latest after 4 months after the recruitment process is finished for the position you applied for or within four months after our communication of a decision to you, unless consent has been given for a longer period of data storage. 

Once the retention period expires, Personal data will be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period. 

SPECIFIC INFORMATION ABOUT THE WEBSITE 

The following Privacy Statement applies to JUMPtec websites that link to this Statement but does not apply to those JUMPtec websites that have their own Privacy Statement. 

As mentioned above, we collect information from your visits to our websites and your use of our services to help us gather statistics about usage and effectiveness personalize your experience, tailor our interactions with you, and improve our products and services. 

We do so through the use of various technologies, including "cookies". The Data is e.g. collected for the following purposes: remarketing and behavioral targeting, advertising, registration and authentication, analytics, displaying content from external platforms, interaction with external social networks and platforms, interaction with live chat platforms, content performance and features testing (A/B testing), infrastructure monitoring and platform services and hosting. 

Users can find further detailed information about such purposes of processing and about the specific Personal data used for each purpose in the respective sections of this document. 

A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure website usage (such as number of visitors and duration of visit) and effectiveness (such as topics visitors are most interested in) and to allow for ease of navigation or use and, as such, are not associated with any personal information, they are also used at times to personalize a known visitor's experience of a website by being associated with profile information or user preferences. Over time this information provides valuable insight to help improve the user experience.